Return Policy

Effective Date: October 6th, 2024

At The Tac Patch, every patch we create is custom-made with attention to detail and quality. Since our products are made-to-order, we cannot accept returns or exchanges except in cases of manufacturing defects or shipping errors. Please review our policy below:

1. No Returns or Exchanges on Custom Products

All of our patches are custom-made and specifically created based on your order. As such, we do not accept returns or exchanges once an order has been placed. We encourage you to carefully review product details, quantities, and any personalization before submitting your order.

2. Exceptions for Defective or Damaged Items

We stand behind the quality of our patches. If you receive a product that is defective or damaged, we will gladly provide a replacement or offer a refund. To qualify, please follow these steps:

• Contact us within 7 days of receiving your order at info@thetacpatch.com.

• Provide us with a description of the issue and include photos of the defective or damaged item.

• Once we verify the issue, we will arrange a replacement or refund.

3. Order Cancellations

Once your order is submitted, it enters production quickly. Therefore, we cannot accept cancellations or modifications after 24 hours of placing the order. Please contact us immediately if you need to make changes.

4. Non-Returnable Items

• Custom orders: All custom-designed and made-to-order patches.

• Gift cards: Any digital or physical gift cards are non-returnable and non-refundable.

5. Shipping Issues

We are not responsible for delays or damages caused by shipping carriers. Once your order is shipped, you will receive a tracking number to monitor its delivery status. If your package is lost in transit, please contact us and we’ll do our best to assist you.

Contact Us

If you have any questions or concerns about your order, feel free to reach out at info@thetacpatch.com.