Refund Policy
Effective Date: January 1, 2026
1. Custom Orders — All Sales Final
Every product we make is built to order. Because of this, we do not accept returns or exchanges once an order has been placed. Before submitting your order, please review all product details, quantities, and customization carefully — this is especially important for artwork, text, and color selections.
The acknowledgment checkboxes at checkout exist for this reason. By completing your order, you confirm that you have reviewed and approved your selections.
2. Defective or Damaged Items
We stand behind our work. If your order arrives defective or damaged due to a manufacturing error, we will replace it or issue a refund — no hassle.
To file a claim:
3. Order Cancellations & Modifications
Orders enter production quickly. If you need to cancel or modify your order, contact us within 24 hours of placing it. We cannot guarantee changes after that window, and no cancellations are accepted once production has begun.
4. Shipping Issues
If your package arrives damaged or is lost in transit, contact us at info@thetacpatch.com. While carrier issues are outside our control, we'll do everything we can to help resolve it.
5. Non-Refundable Items
Questions? Reach out at info@thetacpatch.com — we're here to help.